Shipping + Handling

 

We aim to process and dispatch all orders as quickly as possible.

Order Processing & Dispatch

Our shipping schedule is as follows:

  • UK Orders: Processed and dispatched twice a week, usually on Tuesdays and Fridays.

  • US Orders: Processed and dispatched once a week, typically on Fridays.

  • Europe & Rest of the World: Processed and dispatched once a week, typically on Fridays.

Please note that dispatch days may vary during public holidays, peak periods, or due to unforeseen circumstances. We appreciate your patience during these times.

Pre – Order

Any orders containing items listed as “pre- order” will be processed and charged immediately but wont be shipped until the stated date of the pre- order, or the point in which stock is available. These timelines will be made clear in the item descriptions. 

Shipping Methods & Delivery Times

United Kingdom

  • All UK orders are shipped via Royal Mail Tracked 48.

  • Once dispatched, delivery typically takes 2–3 working days.

International Orders

  • All international orders are shipped via one of our trusted courier partners.

  • Once dispatched, delivery typically takes 7–10 working days, although customs processing and local delivery services may occasionally cause delays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

International Orders & Import Charges

International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer unless otherwise stated.

United States

  • Orders shipped to the United States are sent Duty Unpaid (DDU).

  • Customers are responsible for paying any applicable State sales tax or local taxes upon import.

  • The shipping charge for US orders includes applicable import fees, so no additional import duty charges should apply beyond any required sales tax.

Europe & Rest of the World

Customers in Europe and all other international destinations are responsible for paying any applicable customs duties, import taxes, VAT, handling fees, or other charges required by their local customs authority.

We recommend checking with your local customs office before placing your order if you are unsure what charges may apply.

Please note that we are unable to reimburse or refund any customs duties, taxes, or import fees charged by your country's customs authorities.

If there are issues with your delivery due to incorrect shipping information any additional charges incurred due to a redelivery  we will be charged to you.

 

Event and Class tickets

Orders for event and class tickets are processed immediately but will stay marked as “pending” until the date of the event. Email updates will be sent out prior to the event/class.

Please note that all event and class tickets will be digital and no physical ticket will be shipped to you. Please retain the purchase confirmation email as proof of purchase and as access to the event/class.

Any further digital access methods such as QR codes or digital passwords will be clearly communicated to you at the time of purchase, or in subsequent email communication.