RETURNS + EXCHANGES
All care is taken to ensure that you receive your miniatures in the condition that they leave us. Occasionally small amounts of damage may occur during transit. If you have received a product that is badly damaged, please contact us at cultofpaint@gmail.com to arrange a return. We would be happy to provide a cost-free exchange or a full refund.
Returns
If you have changed your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.
Once you have notified us that you wish to cancel your order, you have a further 14 days to return the item(s) to us.
To be eligible for a return, items should be returned in a condition suitable for resale. You may inspect the goods as you would in a shop, but if the item has been handled more than is necessary to establish its nature, characteristics, and function, we may make a deduction from your refund to reflect any reduction in the item's value.
Where possible, please return items in their original packaging.
Proof of purchase will be required for all returns.
To request a return, please contact us at Info@cultofpaint.com before sending your item back. Return instructions and the appropriate return address will then be provided.
Refunds
Once we have received and inspected your returned item, we will notify you by email that your return has been received.
If your refund is approved, it will be processed using your original method of payment within 5 working days of approval. In any event, refunds will be made within the timescales required by UK consumer law.
Where you are exercising your statutory right to cancel your order, we will also refund the standard delivery charge paid when placing your order. Any additional charges for premium or expedited delivery services are non-refundable.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, is faulty, develops a fault, or is not as described, please contact us as soon as possible with details of the issue. We may ask you to provide photographs to help us assess the problem before arranging a return.
Where an item is confirmed to be faulty, damaged, or not as described, we will arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, or refund. We will also reimburse any reasonable return postage costs for faulty or incorrect items.
Exchanges
If you would like to exchange an item, please contact us to discuss the available options.
Where an exchange is agreed, your replacement item will be dispatched as soon as stock is available.
Return Shipping
If you are returning an item because you have changed your mind, you will be responsible for the cost of returning the goods unless we have agreed otherwise.
If you are returning an item because it is faulty, damaged, or incorrect, we will cover the reasonable cost of returning the item. We request that you use a tracked postal service for returns, as we cannot accept responsibility for items lost in transit.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. If your goods are faulty, not as described, or unfit for purpose, you may have additional legal rights beyond those set out in this policy.